Shipping policy

Shipping Policy

Shipping and Delivery Information

We take great care to ensure that your handmade copper products are securely and promptly delivered. Below are all the details you need to know about our shipping process:

1. Shipping Time:

  • Orders are shipped within 1-3 business days after payment confirmation.
  • For custom-made or personalized orders, the shipping time may be longer due to production times. 

2. Shipping Costs:

  • Shipping costs vary based on the destination country and the weight of the order. Shipping costs are automatically calculated at checkout and added to your order total.

3. Delivery Time:

  • Domestic deliveries within Turkey typically take 3-7 business days.
  • International deliveries may take 2-21 business days, depending on the destination country. This period may be extended due to customs procedures.

4. Tracking Your Order:

  • Once your order is shipped, a tracking number will be sent to your email address. You can use this number to track the status of your shipment in real-time.

5. Customs and Duties:

  • For international orders, additional taxes or duties may apply according to the customs regulations of the destination country. These additional costs are the responsibility of the buyer, and our store cannot be held liable for them.

6. Damaged or Missing Products:

  • Please carefully inspect your package upon delivery. In case of damaged or missing items, please report this to the delivery personnel and contact us immediately. Send photos of the damaged items and the report to info@copperconceptshop.com We will address the issue as quickly as possible.

7. Returns and Exchanges:

  • Our returns and exchanges processes are detailed in a separate section of our policy. Please visit the relevant page for more information on our returns and exchanges policy.

8. Support and Contact:

  • If you have any questions or issues regarding the shipping process, please contact our customer service team at info@copperconceptshop.com or Whatsapp +90 542 108 00 90.

We are here to provide the best service to our customers. Thank you for your understanding and cooperation.